SHIPPING POLICY

Vantorra Brands LLC, doing business as Vantorra

Effective and last updated: August 14, 2026

This Shipping Policy explains how Vantorra Brands LLC, doing business as Vantorra, processes and delivers orders.

Shipping & Delivery

We currently offer standard international shipping to the regions listed below. We offer free standard shipping on all U.S. orders. For orders outside the United States, shipping fees are calculated at checkout based on the destination country or region, and may be waived when your order reaches the applicable free-shipping threshold.

Shipping rates and estimated delivery times

· United States: free standard shipping. Estimated delivery: 8–11 business days. Contiguous U.S. only; remote areas, military addresses, U.S. territories, warehouse addresses, and Amazon FBA addresses are excluded.

· Canada: $8.99 standard shipping, free over $69. Estimated delivery: 8–10 business days.

· United Kingdom: $7.99 standard shipping, free over $59. Estimated delivery: 6–8 business days.

· France, Netherlands, and Belgium: $8.99 standard shipping, free over $69. Estimated delivery: France 6–8 business days; Netherlands and Belgium 6–9 business days.

· Germany, Italy, and Spain: $8.99 standard shipping, free over $69. Estimated delivery: Germany 7–9 business days; Italy and Spain 8–11 business days.

· Austria and Poland: $9.99 standard shipping, free over $79. Estimated delivery: 9–11 business days.

· Australia: $8.99 standard shipping, free over $69. Estimated delivery: 7–10 business days, excluding remote areas. Some postal codes may require route confirmation before shipment.

· Japan: $6.99 standard shipping, free over $49. Estimated delivery: 4–6 business days.

Delivery estimates

Estimated delivery times are provided in business days and may vary by destination, customs inspection, holidays, local carrier delays, remote-area delivery, or incorrect/incomplete shipping addresses.

Important delivery notes

Some remote addresses may require additional delivery time or may not be eligible for standard shipping. If your address requires route confirmation, we may contact you before shipment.

Order processing and tracking

After your order is confirmed, we will prepare it for shipment. When tracking is available, you will receive a shipping confirmation by email. Tracking information can require 24–72 hours to begin showing movement after the carrier receives the shipment.

Shipping charges

Available shipping methods, charges, and free-shipping thresholds are listed in this policy and may also be displayed at checkout before payment. Promotional shipping offers apply only as stated in the offer.

Address accuracy and changes

You are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters processing. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility, except where prohibited by law.

Split shipments

Items in the same order may arrive in separate packages. If this happens, you may receive more than one tracking number. You will not be charged additional shipping solely because we split an order.

Delays

If we learn that we cannot ship or deliver within the stated timeframe, we will notify you as soon as reasonably possible and provide an updated estimate. Where required, you may choose to accept the delay or cancel the affected unshipped items for a prompt refund.

Lost, missing, or delivered packages

If tracking has not updated for an extended period, or if a package is marked delivered but cannot be located, check the delivery area and with household members or neighbors, then contact the carrier and us. We will assist with a reasonable investigation. Claims should be reported within 7 days after the expected or recorded delivery date.

Damaged packages

If your order arrives damaged, keep the product and all packaging and email us within 7 days of delivery with your order number and clear photos.

Customs, duties, and taxes

International orders may be subject to customs duties, taxes, or import fees depending on the destination country or region. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Contact

Vantorra Brands LLC
5557 S Hill St
Littleton, CO 80120
United States
Email: support@vantorrasports.com
Phone: +1 (975) 208-3956