Refund policy

RETURN AND REFUND POLICY

Vantorra Brands LLC, doing business as Vantorra

Effective and last updated: August 5, 2026

Vantorra Brands LLC, doing business as Vantorra (“Vantorra,” “we,” “us,” or “our”), offers a 30-day return policy. You have 30 days after your order is delivered to request a return.

Return eligibility

To be eligible for a return, an item must be unused, uninstalled, in the same condition in which you received it, and in its original packaging. You must also provide the order number or other proof of purchase.

For hygiene and product-integrity reasons, opened, wrapped, installed, cut, or used overgrips, grip tapes, edge guards, towel grips, and similar consumable accessories cannot be returned unless they arrived defective, damaged, or incorrect.

Starting a return

To request a return, email support@vantorrasports.com before sending any item. If your return is accepted, we will provide return instructions and the applicable return address. Items sent without prior authorization might not be accepted. The business correspondence address listed in our Contact Information is not automatically the return address.

Return shipping

For returns based on preference, color choice, or another reason unrelated to a product defect or our fulfillment error, the customer is responsible for return shipping. We recommend using a trackable shipping service. If an item is defective, damaged in transit, or incorrect, we will provide an appropriate remedy and cover reasonable return shipping when a return is required.

We do not charge a restocking fee. Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, missing, or incorrect. Include your order number and clear photos of the item and packaging so that we can evaluate the issue promptly.

Exceptions and non-returnable items

Gift cards, personalized or custom-made products, and items clearly marked “final sale” cannot be returned, except where required by law. Contact us if you are unsure whether your item is eligible.

Exchanges

The quickest way to obtain a different item or color is to return the eligible item and place a new order after the return is approved.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to help, but we cannot guarantee changes after an order has entered processing or shipped. If the order has already shipped, the return rules above apply.

Refunds

We will notify you after receiving and inspecting an approved return. If approved, the refund will be issued to the original payment method within 5 business days. Your bank or card issuer may require additional time, commonly 5–10 business days, to post the credit.

If more than 15 business days have passed since we approved your refund, contact us at support@vantorrasports.com.